Paw Prints Animal Hospital
Where a cold nose meets a warm heart!
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Hospital Policies



Appointment Policy

We see clients on an appointment-only basis. Emergency cases shall always receive top priority followed by patients with previously scheduled appointments.  Walk-ins may be seen provided there is ample time in the schedule, or you may be advised to schedule an appointment.


Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, cash, personal checks, and debit cards.

In case of serious illness or emergency, we will require 1/2 of the original estimate as a deposit, with the balance due upon your pet's discharge, unless other arrangements are made in advance.



Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. 

Dangerous dogs must be muzzled prior to entering the clinic.

All cats must be presented in an appropriate cat carrier or on a leash. 


Surgery Policy

All surgical patients must have had a recent comprehensive physical examination at our hospital prior to scheduling surgery or dentistry.  This allows our staff to properly assess your pet and his/her needs, address your anesthesia concerns, and to properly identify the surgery to be performed.

All pets over the age of 7 years, as well as younger patients with health issues, will be required to have pre-anesthetic blood tests in order for the doctor to choose medications specific for your pet.

All pets undergoing general anesthesia receive an intravenous catheter and fluids to maintain hydration, kidney perfusion, blood pressure.  A catheter also provides instant venous access in case of an emergency.  A technician monitors your pet from induction to wake-up, checking heart rate, respiratory rate, body temperature, blood oxygen levels, as well as depth of anesthesia.  All pets are placed on a heated surgery table and recovered in heated cages to maintain body temperature.

All pets undergoing any painful procedure are treated to comprehensive pain management protocols before, during, and after their procedure.  We find that pets are not stressed and are comfortable during recovery and the post-operative period.  We use a combination of medications to ensure that your pet is as pain-free as possible.


Prescription Refills

All pets on chronic medications are required to be examined annually, at minimum.  Depending on your pet's condition, the doctor may require more frequent examinations or periodic blood testing.

Federal law prohibits the dispensing of prescription medication without a current physical examination.  Your understanding and cooperation is appreciated.



Paw Prints Animal Hospital
35 Lebanon Avenue
Colchester, CT 06415
Phone: 860-537-6397